E-Commerce / Retail Technology · Confidential e-commerce business
WooCommerce ↔ SAP order sync & reconciliation
Event-driven automation syncing WooCommerce orders, customers, discounts, invoices, and refunds with SAP ERP — plus Authorize.net settlement matching.
- Timeline
- 8 weeks · completed & operational
- Status
- Completed
- Category
- automation
- Industry
- E-Commerce / Retail Technology
~0
Manual processing
Near-zero manual order entry
<30s
Sync latency
Order-to-SAP synchronization
8 wks
Duration
Discovery through go-live
Context
Storefront, ERP, and payments were fragmented — causing duplicate customers, discount errors, and slow reconciliation.
We built a single automated workflow for orders, invoices, refunds, and settlements.
Channels & stack
- AI Agents & Automation
- ERP Solutions
- WooCommerce
- SAP ERP
- n8n
- Authorize.net
- REST APIs
- Webhooks
Challenge
Manual order processing and duplicate customers
Inconsistent discounts and delayed invoices
Painful Authorize.net settlement matching
Goals
- 01
Real-time WooCommerce ↔ SAP sync
- 02
Single source of truth for customers
- 03
Automated payment reconciliation
Delivery sequence
How the engagement ran.
Phase 01
Weeks 1–2
Discovery & mapping
Field mapping and business rule documentation.
Work
- SAP object mapping
- Coupon logic analysis
Deliverables
- Integration design
- Reconciliation plan
Phase 02
Weeks 3–8
Build & UAT
Customer/order engines, refunds, and settlement matching.
Work
- Idempotent sync
- Retry queues
- Monitoring dashboards
Deliverables
- Production automation
- Error handling
Architecture
- 01
Automated order and customer synchronization
- 02
Coupon and discount mapping including stacked coupons
- 03
SAP sales orders, deliveries, and invoices
- 04
Refund and credit memo automation
- 05
Authorize.net settlement verification
Outcome
Near-zero manual order processing
Sub-30-second order-to-SAP latency
Improved financial reconciliation accuracy
Lessons
- 01
Configurable mapping layers absorb ERP complexity
- 02
Settlement edge cases need explicit exception alerts
- 03
Idempotency and retries are mandatory for enterprise sync